Shipping & return POLICy
SHIPPING & DELIVERY
We value our VLTA customers around the world and work hard to provide you with the best shopping experience on VLTA.co. We work with reliable, long-standing shipping carriers to ensure the safety of your purchase.
VLTA ships anywhere in the United States. VLTA accepts the following forms of payment: Visa, MasterCard, American Express and Discover.
Flat Rate Domestic Shipping: $5.70.
Standard Delivery Time: 3-10 Business Days.
VLTA can ship internationally!
Flat Rate International Shipping: $25.
Standard Delivery Time: 5-15 Business Days.
VLTA cannot guarantee the delivery date for any international order due to each country customs policies.
INTERNATIONAL SHIPPING POLICY:
International orders are subject to duties and taxes billed by your country’s customs department upon arrival. Duty, customs tariffs, taxes and VAT are set by the destination country. VLTA is not responsible for any duties, customs, tariffs, taxes and VATs applied to your package. You will be responsible for paying additional chargers for customs clearance. We encourage our customers to contact their local customs office for further information as customs policies vary from country to country. By law, VLTA is required to declare all products at their full price and cannot alter the amount to decrease international custom fees.
If you refuse a shipment from VLTA, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to VLTA, 945 North Main Ave., Fallbrook, CA, United States, 92028. This amount will be deducted from your merchandise’s Order Refund. If the return fee exceeds the amount of the merchandise’s Order Amount then the package will be abandoned and you will not be refunded.
Are you in the spirit of gift giving?
If your purchase is a gift you can select to add a gift message at checkout. We will include a card with your message and ship your order with a gift receipt.
RETURNS & EXCHANGES
Items purchased from VLTA.co may be returned for a refund within 10 Business days of delivery, or exchanged for store credit within 21 days of delivery. Please note that original shipping charges are non-refundable. All items must be returned in their original condition and not damaged with original packaging. All sales of custom orders are final. The customer is responsible for return shipping.
VLTA offers a 60-day limited warranty on all of our products. The limited warranty covers repairs for all manufacturer defects. This warranty does not cover missing parts or normal wear and tear. Please note that each piece is uniquely handmade, therefore some variation may occur.
Please allow 14-21 business days from the time you mail your order for your return, exchange or repair to be processed. We will notify you via email once your return has been processed.
You may send your return to:
945 North Main Ave., Fallbrook, CA 92028
Please contact us with any questions at:
contact@VLTA.co (Email Subject: Return, Exchange or Repair)